Name: Sharlene Jobson
Title: Head of Nexus
Bio: Sharlene has a wealth of experience in programme, operations and business management. Her collaborative approach has underpinned business and operations continuous service improvements through change.
She has successfully led systems integration business improvement programmes for public sector organisations such as the Borders Agency, NHS and the MoD. This extends to private companies that include AEAT and BT where customer service excellence and product improvement were critical to sustainability.
Session Title: Here, DARE and Everywhere
Session Abstract: The Digital Academic Records Exchange (DARE) is an operational service for the secure distribution of electronic documents via the Cloud. Development was funded under JISC’s Shared Services and the Cloud programme and delivered by a consortium of seven Universities led by LJMU, with external partner Digitary providing the application, Nexus delivering optional integration services, and ULCC hosting.
The application provides a secure means of storing, authorising and distributing a range of academic documents including the HEAR, Transcripts and Graduation Certificates. Lessons learned from the project include:
- the need to resource properly, both technically and functionally
- that doing web services and XML is harder than people anticipated
- that the Nexus ESB can provide a beneficial route to integration
This presentation will take you through the factors to consider when implementing a new (remote) shared service informed by the experience of the universities who participated in DARE; the benefits of a new approach to managing documents; the merits of using Nexus to handle service integration. It finishes with a look at DARE’s plans for the future as it builds on the success of the initial project.